We understand that sometimes customers may need to cancel an order due to changes in circumstances, incorrect order placement, or other unforeseen reasons. This Cancellation Policy has been created to provide clear information regarding the cancellation of orders placed through snaplivo.com.

Our goal is to ensure transparency and fairness while maintaining efficient order processing and delivery operations. By placing an order on our website, you acknowledge and agree to the terms outlined in this Cancellation Policy.

1. Purpose of This Policy

At Snap Livo, we strive to process orders quickly so that customers receive their products as soon as possible. Because of this fast processing system, cancellation requests must be submitted promptly after an order is placed.

This policy explains:

• When an order can be cancelled.
• How customers can request a cancellation.
• Situations where cancellations may not be possible.
• Refund procedures for cancelled orders.
• Circumstances under which Snap Livo may cancel an order.

Please read this policy carefully before placing an order.

2. Customer-Initiated Order Cancellation

Customers may request cancellation of an order after it has been placed, provided that the order has not yet entered the shipping or fulfillment stage.

If you wish to cancel your order, we recommend contacting our customer support team immediately after placing the order. The sooner we receive your request, the greater the likelihood that the cancellation can be processed successfully.

Cancellation requests may be submitted through:

• Email support
• Contact form on our website
• Customer service channels provided on snaplivo.com

Customers should include the following information:

• Full name
• Order number
• Registered email address
• Contact phone number
• Reason for cancellation (optional)

Submitting a cancellation request does not guarantee that the order will be cancelled. Cancellation is subject to verification and order processing status.

3. Cancellation Time Frame

Orders are typically processed within a short period after placement to ensure timely shipment.

Customers may request cancellation:

• Before the order has been packed.
• Before the order has been dispatched.
• Before shipping labels have been generated.

Once an order enters the fulfillment process, cancellation may no longer be possible.

For this reason, customers are encouraged to carefully review product selections, quantities, sizes, colors, shipping addresses, and payment information before completing their purchase.

4. Orders That Cannot Be Cancelled

Certain orders may not be eligible for cancellation, including but not limited to:

a) Shipped Orders

Once an order has been shipped and handed over to a courier or logistics provider, cancellation is no longer possible.

Customers may instead request a return after receiving the product, subject to our Return & Refund Policy.

b) Customized Products

Personalized, customized, made-to-order, or specially manufactured products cannot be cancelled once production has begun.

Examples include:

• Custom printed clothing
• Personalized apparel
• Special design requests
• Tailor-made products

Because these products are created specifically for the customer, they are generally not eligible for cancellation or refund unless required by law.

c) Limited Edition or Special Release Products

Products released as limited editions, exclusive collections, clearance items, or special promotions may have additional cancellation restrictions.

Any such restrictions will be communicated at the time of purchase.

5. Modification of Orders

Customers who wish to modify an existing order should contact customer support immediately.

Modifications may include:

• Changing product size
• Changing color selection
• Updating shipping information
• Adjusting product quantity

While we will make reasonable efforts to accommodate modification requests, we cannot guarantee that changes can be made once processing has begun.

In some cases, cancellation and placement of a new order may be required.

6. Refunds for Cancelled Orders

If an order is successfully cancelled before shipment, customers will generally be entitled to a full refund of the amount paid.

Refunds may include:

• Product charges
• Applicable taxes
• Shipping charges (if not yet incurred)

Refunds will be processed using the original payment method whenever possible.

Depending on the payment provider, bank, or financial institution, refunds may take between 5–15 business days to appear in the customer’s account.

Snap Livo is not responsible for delays caused by banks, payment gateways, or financial institutions during the refund process.

Customers will receive confirmation once the refund has been initiated.

7. Cancellation Due to Payment Issues

Snap Livo reserves the right to cancel orders if:

• Payment authorization fails.
• Payment is declined by the bank.
• Fraud prevention systems flag the transaction.
• Incomplete payment information is provided.
• Technical payment processing errors occur.

In such situations, customers may be contacted for verification or asked to place a new order.

If payment has already been deducted, a refund will be initiated according to our standard refund procedures.

8. Cancellation by Snap Livo

Snap Livo reserves the right to cancel any order at its sole discretion under certain circumstances.

These circumstances may include:

Product Unavailability

If a product becomes unavailable due to inventory discrepancies or stock shortages after an order is placed.

Pricing Errors

If a product is displayed with an incorrect price due to technical, human, or system errors.

Suspected Fraud

If an order appears suspicious, unauthorized, fraudulent, or violates applicable laws.

Incorrect Customer Information

If the customer provides inaccurate, incomplete, or unverifiable shipping or payment details.

Force Majeure Events

If circumstances beyond our control prevent fulfillment of the order, including:

• Natural disasters
• Floods
• Fires
• Government restrictions
• Strikes
• Supply chain disruptions
• Public emergencies

If Snap Livo cancels an order after payment has been received, customers will receive a full refund.

9. Promotional Orders and Discount Codes

Orders placed using promotional discounts, coupons, gift cards, or special offers may be subject to additional cancellation conditions.

If a discounted order is cancelled:

• The promotional benefit may become void.
• Coupons used may not be reinstated if specified in the promotion terms.
• Refund amounts may be adjusted according to applicable promotional conditions.

Snap Livo reserves the right to cancel orders involving misuse or abuse of promotional offers.

10. Bulk Orders and Commercial Purchases

Large-volume purchases, wholesale orders, and commercial transactions may be subject to separate cancellation terms.

Customers placing bulk orders may be required to sign additional agreements that govern cancellation rights and refund eligibility.

Any applicable cancellation terms for bulk purchases will be communicated separately before order confirmation.

11. Customer Responsibilities

Customers are responsible for:

• Reviewing all order details before submitting an order.
• Providing accurate billing and shipping information.
• Monitoring order confirmation emails.
• Contacting customer support immediately if a cancellation is required.

Failure to review order information carefully may result in orders that cannot be cancelled once processing has begun.

12. Policy Updates

Snap Livo reserves the right to modify, update, or replace this Cancellation Policy at any time without prior notice.

Any changes will become effective immediately upon publication on the website.

Customers are encouraged to review this policy periodically to stay informed about their cancellation rights and obligations.