We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Snap Livo (“we,” “our,” or “us”) collects, uses, stores, and protects your information when you visit our website, purchase products, or interact with our services.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you visit or use our website, we may collect the following types of information:

Personal Information

We may collect personal information that you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details
• Account login information
• Any information submitted through contact forms

Non-Personal Information

We may automatically collect certain information, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage data
• Pages viewed and time spent on our website
• Referral sources

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling orders
• Providing customer support
• Managing your account
• Improving our products and services
• Sending order confirmations and updates
• Responding to inquiries and requests
• Personalizing your shopping experience
• Detecting fraud and ensuring website security
• Complying with legal obligations
• Sending promotional emails and marketing communications (where permitted)

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

• Remember your preferences
• Improve website performance
• Analyze visitor behavior
• Personalize content and advertisements
• Maintain website security

You can modify your browser settings to disable cookies at any time. However, disabling cookies may affect certain website features and functionality.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted third parties when necessary, including:

Service Providers

Third-party vendors who assist us with:

• Payment processing
• Shipping and delivery
• Website hosting
• Marketing services
• Customer support
• Analytics services

Legal Requirements

We may disclose information if required by law or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or illegal activities
• Protect the safety of users and the public

5. Payment Security

We take payment security seriously. Payment transactions are processed through secure third-party payment gateways that use industry-standard encryption and security protocols.

We do not store complete credit card or debit card information on our servers.

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders
• Provide customer support
• Meet legal and regulatory requirements
• Resolve disputes
• Enforce our agreements

When information is no longer required, we securely delete or anonymize it.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access
• Loss or theft
• Alteration
• Disclosure
• Misuse

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict certain processing activities
• Withdraw consent where applicable
• Object to marketing communications
• Request a copy of your data

To exercise these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

10. Children’s Privacy

Snap Livo does not knowingly collect personal information from children under the age of 13. If we become aware that personal information has been collected from a child without parental consent, we will take appropriate steps to remove such information.

11. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send updates regarding:

• New product launches
• Special offers
• Discounts and promotions
• Company news

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our communications.

12. International Data Transfers

If you access our website from outside India, your information may be transferred to and processed in countries where our service providers operate. By using our website, you consent to such transfers where permitted by law.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

We encourage users to review this Privacy Policy periodically to stay informed about how we protect their information.